Question 1

How long does it take to get started?

Accepted Answer

Fast. After your Takeoff Call, most engagements begin within 48 hours. We do not have a lengthy onboarding process because your time is the point.

Question 2

Can I edit the content and website myself after it is built?

Accepted Answer

Yes. Every website we build includes a CMS so you can update content without touching code. We also provide a handover session so you know exactly how everything works.

Question 3

Do you work with my industry?

Accepted Answer

If your business needs content, SEO, automation, or a website - yes. We have worked across e-commerce, professional services, SaaS, personal brands, and brick-and-mortar businesses. The tech side of business is universal.

Question 4

What makes The Takeoff Harbour different from other agencies?

Accepted Answer

We are not a project agency. We are an operational partner. Most agencies deliver a file and move on. We stay in and keep things running. The difference is felt in month three, not week one.

Question 5

How do I know what service I need?

Accepted Answer

You probably don't - and that is fine. Book a Takeoff Call. We will tell you exactly what is going to move the needle for your business right now, and what can wait. No upselling. No padding.

Question 6

What does it cost?

Accepted Answer

Pricing is scoped to your business. We have three tiers: Runway, Altitude, and Orbit, plus custom enterprise arrangements. Everything is discussed before anything is signed.

Question 7

How do I get started?

Accepted Answer

Book your Takeoff Call. Show up. We handle everything from there.

Question 8

Do you sign NDAs?

Accepted Answer

Yes, always. Every engagement begins with a mutual NDA. Your business information, strategies, and data remain confidential. We treat client confidentiality as non-negotiable.

Question 9

What if I am not happy with the work?

Accepted Answer

We revise until it is right. Every deliverable comes with revision rounds built in. If something fundamentally misses the brief, we redo it. No argument, no extra charge.

Question 10

Can I upgrade or change my plan?

Accepted Answer

Yes. Plans can be adjusted at the end of any billing cycle. Moving up is immediate. Scaling back requires 30 days notice. There are no penalties for either.

Question 11

Do you work with international clients?

Accepted Answer

Yes. We work fully remotely with clients across Australia, the UK, US, and globally. Time zones are managed through async communication and scheduled calls at mutually convenient times.

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